Help Centre

Firstly, check out the additional content on this page, we have plenty of frequently asked questions and answers

Secondly, depending how quickly you need an answer, use one of the links on the bottom of this page. Below is listed the average response times

• Live Chat: If the live chat button is green (available) we should be able to answer your question straight away

• Telephone: If you call within the times stated we should be able to answer your question straight away

• Message: These can take upto 24 hours to get answered (Monday to Sunday)

• Facebook Messenger: These can take upto 24 hours to get answered (Monday to Friday)

• Twitter (X) messenger: These can take upto 24 hours to get answered (Monday to Friday)

If you need to contact us in relation to an order please have your order number to hand

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).

Unfortunately, we don't ship internationally. We ship to UK Mainland, Isle of Wight, Scottish Highlands, Scottish Islands & Northern Ireland.

If you have received the wrong product, or your products are damaged or faulty, please check our returns and refunds information page here for more information on our refund policy.

All products returned to us are checked by our Returns Department. If you are entitled to a refund, then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original method of payment used to purchase the item.

Because orders are fulfilled shortly after they are placed we are unable to cancel deliveries. Please email support@mightydrinks.com if you are unsatisfied with your order and we will do our best to help.

We always try to get orders to you as quickly as we can, meaning orders are dispatched from our warehouse shortly after they are placed. Because of this, we can't make changes to your order.

We apologise if your delivery has arrived damaged, faulty or the wrong item. This is not common and we understand how frustrating this is. Please find out more information here.

We apologise if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

To redeem your voucher code, firstly make an account on our website. Once you have registered an account with us, fill your basket with all the plant-based goodies you'd like to try and use your voucher code at the check out!

We aim to deliver your order within 2 days, however we understand that delays can occur in transit. If you experience any delays that are not resolved by the courier service, please get in touch with support@mightydrinks.com and we will help get your order to you!

Good question! Oil helps to improve the mouth-feel and appearance of our M.LKs, creating a creamy, smooth and milky drink. It also helps to replicate the fat content found in cows milk, but unlike cows milk - which is mostly saturated fats - rapseed and sunflower oil is made mostly of unsaturated fats!

Adding small amounts of salt help to enhance the natural flavour of our products. But we're talking teeny amounts - you wouldn’t even know it was there!

We add stabilisers to our M.LKs to stop them splitting in hot drinks, and to create a smoother, more milk-like texture and mouth-feel. Looking for a milk without stabiliser or preservatives? Try MIGHTY Oat M.LK Powder.

Yellow split peas are our tiny superheroes, they are jam-packed with protein while being super sustainable. This is a good thing, because we all need high protein levels to stay healthy and build our muscles.

If loads of protein wasn't enough, growing peas have much less impact and takes less from the environment than producing cow's milk!

Find out more about this here.

We follow strict guidelines and requirements to prevent contamination; however, our products are not currently certified gluten-free by Coeliac UK. We understand the importance of having gluten-free options, and are working hard to make this happen.

For allergen advice, please check the individual product listings!

All of our M.LKs are made without dairy. This means you can enjoy delicious M.LK without the moo! We cannot guarantee that our Protein Powders and Oat M.LK Powders are dairy-free due to manufacturing methods.

All of our products are nut free, however our protein powders and M.LKs contain peas. People with severe allergies to legumes like peanuts and soya should be cautious when introducing pea protein into their diet because of the possibility of a pea allergy.

Unfortunately, we are not able to claim that our products are soya free due to the cross-contamination risk that is present when farming material yellow split peas. While we are doing everything we can to mitigate this risk, cross-contamination can’t be excluded. For more information, click here 

We don't use any ingredients that contain sulphites. However, we can't guarantee that our products are 100% sulphite free due to cross-contamination risk present when manufacturing.

We do not use any GMO ingredients in our products!

Yes! Where possible we've fortified our products with essential minerals, vitamins and nutrients to help you maintain a healthy, balanced diet while following a plant-based diet - or just choosing plant-based alternatives! For more information on how we fortify our products, please check the ingredients on the carton / packet or on our website.

Unfortunately, none of our products are certified gluten free by Coeliac UK. Becoming gluten free is something we are looking into, we want to make our MIGHTY products as accessible as possible - so keep your eyes peeled!

Our products aren't currently organic but we'd love to share an organic product in the future. Keep your eyes peeled!

We are proud to be palm oil-free here at MIGHTY! Sustainability is super important to us, so we use more sustainable oils such as rapeseed and sunflower oil.

We try and keep our M.LKs and protein powders as natural and delicious as possible, without the need for loads of sugar. Our protein powders are sugar free, and we use natural sweeteners such as fruit juice concentrates in our M.LKs for a little touch of sweetness.

We are available in all major supermarkets in the UK! You can find MIGHTY in the supermarket in the chilled non-dairy section, or with UHT milks on the aisle. For a full list of stockists, including your nearest supermarket, click here.

There are so many ways to buy our brilliant MIGHTY products! We are available here (hey there!) on our website, or on Amazon and Ocado, including all major supermarkets! To find a full list of stockists, click here.

Want to sell or use our products in your business? Get in touch with sales@mightydrinks.com to find out more!

We do offer wholesale discounts on large orders, simply email sales@mightydrinks.com to find out more!

Our M.LKs and Plant Protein Powders are all UHT products, meaning they can be stored unopened on the shelf or cupboard in cool, dry conditons.

Once opened, our M.LKs should be kept in the fridge and cosumed within 5 days.

Plant Protein Powders can be kept on the shelf when opened, and consumed by the best before date on the bag, same goes for our Oat M.LK Powder! 

However, once made into liquid Oat M.LK, which should be refridgerated and consumed within 2-3 days.

MIGHTY M.LKs and Protein Powders are all UHT products, meaning they have super long shelf lifes! 

You can keep our MIGHTY M.LKs in shelves or pantries for up to a year, but once opened M.LK should be consumed within 5 days. 

Plant Protein Powders and Oat M.LK Powders for up to 2 years shelf life, and once opened should be consumed by the best before date on the packet.

Our M.LKs should not be frozen, as this can disrupt the careful balance of ingredients that our boffins whip up to create the best M.LKs possible!

Our products are UHT, meaning you can keep our M.LKs on your shelf for up to a year, and Protein Powders and Oat M.LK Powder for up to 2 years!

This saves you time and money, meaning less trips to the shop or less pennies on delivery.

Sustainability is really important to us at MIGHTY.

We want our M.LKS to be big on flavour with amazing nutrition, while being as good for the planet as we can possibly be.

We are working with Climate Partner to offset our carbon emissions alongside setting new targets for reducing our emissions.

This is something we are working on and will be published here soon!

Our partnership with Climate Partner aims to show carbon emissions and reduce our carbon footprint with a transparent, science-based report which will be published soon!

Helping the planet is something we're super passionate about at MIGHTY, which is why we want to make recycling our products as easy as possible.

Our M.LK cartons are made using SIG packaging, which can be recycled in curbside recycling, depending on your local council.

MIGHTY Oat M.LK Powder and MIGHTY Protein Powder ranges are packaged in recyclable LDPE (Low Density Polyethylene) which can be recycled in curbside recyling, depending on your local council.

If your local council doesn't accept SIG or LDPE packaging, take cartons and bags to a recycling point near you.

We are always trying to improve sustainability efforts, so packaging may change in the future!

We get our ingredients from all over the world, however where we can, we try to source ingredients from Europe or the UK to keep the carbon footprint of our products as low as possible.

MIGHTY was founded by brothers, Tom and Nick, in 2018 to shake up the market with a more nutritious and sustainable plant-based milk.

Now one of the biggest independent family-run plant-milk businesses in the UK, their mission is to switch one million people to plant milk.

We are taking a break from making MIGHTY M.LKSHAKES for now. But we are working on something exciting that we hope to share with you soon!

We've taken a break from making MIGHTY Protein Oat M.LK for now.

We hope to revisit this product in the future.

MIGHTY Double Chocolate Pretzel Ice Cream has sadly been discontinued, but fear not!

Our Salted Caramel Brownie Ice Cream is still available, with new flavours coming soon.

Does our MIGHTY Ultimate Barista M.LK taste different? Your taste buds do not deceive you - we have removed pea and coconut ingredients for an improved recipe.

MIGHTY Ultimate Barista M.LK is now better than ever, with the best foaming and frothing yet!